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Saturday, February 28, 2009
Saturday, February 21, 2009
Friday, February 20, 2009
ITIL Question of the Day
Which of the following BEST describes a Service Desk?
A. A process within Service Operation providing a single point of contact
B. A dedicated number of staff handling service requests
C. A dedicated number of staff answering questions from users
D. A dedicated number of staff handling Incidents and service requests
Which of the following BEST describes a Service Desk?
A. A process within Service Operation providing a single point of contact
B. A dedicated number of staff handling service requests
C. A dedicated number of staff answering questions from users
D. A dedicated number of staff handling Incidents and service requests
Monday, February 16, 2009
ITIL Question of the Day
Which of the following BEST describes when a Known Error record should be raised?
A. A Known Error should not be raised until a temporary resolution or workaround has been found
B. A Known Error should be raised at any time that it would be useful to do so
C. As soon as it becomes obvious that a quick resolution of the Problem will be found
D. Immediately following the Problem resolution, so a permanent historical record of all actions is retained in case of a recurrence.
Friday, February 13, 2009
ITIL Question of the Day
Which of the following statements BEST describes the aims of Release and Deployment Management?
A) To build, test and deliver the capability to provide the services specified by Service Design and that will accomplish the stakeholders requirements and deliver the intended objectives
B) To ensure that each Release package specified by Service Design consists of a set of related assets and service components that are compatible with each other
C) To ensure that all Release and Deployment packages can be tracked, installed, tested, verified, and/or uninstalled or backed out if appropriate
D) To record and manage deviations, risks, and issues related to the new or changed service
Which of the following statements BEST describes the aims of Release and Deployment Management?
A) To build, test and deliver the capability to provide the services specified by Service Design and that will accomplish the stakeholders requirements and deliver the intended objectives
B) To ensure that each Release package specified by Service Design consists of a set of related assets and service components that are compatible with each other
C) To ensure that all Release and Deployment packages can be tracked, installed, tested, verified, and/or uninstalled or backed out if appropriate
D) To record and manage deviations, risks, and issues related to the new or changed service
Thursday, February 05, 2009
2010 Olympics
I am currently in possession of the following 2010 Olympic event tickets:
2/21/2010 - Biathlon - Men's 15K mass start, Women's 12.5K mass start
2/23/2010 - Nordic Combined - Team event (Large hill and 4x5k relay)
2/24/2010 - Alpine Skiing - Women's Giant Slalom
All are medal competitions, and I have to say that I'm pretty happy with these tickets (which I had to scramble to pick, since I ordered towards the end of Phase I ticketing).
Now if I can only get some snowboard tickets and some cheap accommodations I'll be good to go.
I am currently in possession of the following 2010 Olympic event tickets:
2/21/2010 - Biathlon - Men's 15K mass start, Women's 12.5K mass start
2/23/2010 - Nordic Combined - Team event (Large hill and 4x5k relay)
2/24/2010 - Alpine Skiing - Women's Giant Slalom
All are medal competitions, and I have to say that I'm pretty happy with these tickets (which I had to scramble to pick, since I ordered towards the end of Phase I ticketing).
Now if I can only get some snowboard tickets and some cheap accommodations I'll be good to go.
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