ITIL Question of the Day

Which of the following BEST describes when a Known Error record should be raised?

A. A Known Error should not be raised until a temporary resolution or workaround has been found

B. A Known Error should be raised at any time that it would be useful to do so

C. As soon as it becomes obvious that a quick resolution of the Problem will be found

D. Immediately following the Problem resolution, so a permanent historical record of all actions is retained in case of a recurrence.